Privacy Policy

A&B Drainage Solutions Ltd ("we", "us", "our") is a company registered in England and Wales, providing drainage, CCTV survey, and related civil engineering services across Hampshire and surrounding counties.

Registered address: Hampshire, United Kingdom
Email: [email protected]
Telephone: 01256 688 650

We are the data controller for the personal information we collect through this website and our business operations. We take our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously.

We may collect the following categories of personal data:

• Contact information — name, telephone number, email address, property address provided when you submit an enquiry or book a service.
• Service information — details of your drainage issue, property type, and any access requirements you share with us.
• Payment information — where applicable; we do not store full card details. Payments are processed by third-party providers.
• Website usage data — IP address, browser type, pages visited, time spent on site, referral source (via cookies and analytics tools — see Section 7).
• Communications — records of emails, phone call notes, or any written correspondence between you and us.

We do not knowingly collect data from children under 16 years of age.

We use your personal data for the following purposes and on the following legal bases:

Where we rely on legitimate interest, we have balanced our interests against yours and are satisfied that our processing does not unduly override your rights.

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Google Analytics — anonymised website usage statistics (see Section 7).
• Email / cloud services — providers hosting our email and business systems (subject to data processing agreements).
• Accountants and professional advisers — where required for invoicing, tax, or legal purposes.
• Regulatory bodies — if required by law, court order, or to protect the rights of others.

All third parties we use are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK or EEA without appropriate safeguards in place.

We retain personal data only for as long as necessary:

• Enquiry records — 2 years from last contact, unless a service was carried out.
• Customer / job records — 6 years (to comply with HMRC requirements and to handle any warranty or dispute matters).
• Marketing preferences — until you withdraw consent or 3 years of inactivity, whichever is sooner.
• Website analytics — aggregated/anonymised; not retained as personal data.

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your data (subject to legal retention requirements).
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interest or for direct marketing.
• Right to withdraw consent — at any time where processing is based on your consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Our website uses cookies — small text files stored in your browser. We use the following types:

• Strictly necessary cookies — essential for the website to function (e.g. remembering your cookie preference). These cannot be disabled.
• Analytics cookies — we use Google Analytics to understand how visitors navigate our site. Data is anonymised. These are only set with your consent.
• Marketing cookies — used for personalised advertising where you have given consent. We currently make limited use of these.

You can manage or withdraw your cookie consent at any time by clearing your browser cookies and revisiting our site, or using your browser's built-in cookie controls.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their policies independently.

We may update this Privacy Policy from time to time. The current version will always be available on this page with the "last updated" date at the top. Where changes are significant, we will take reasonable steps to notify you.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

A&B Drainage Solutions Ltd
Email: [email protected]
Phone: 01256 688 650